HD externo dá erro e não monta o volume [RESOLVIDO]

clahrion
(usa Debian)

Enviado em 08/01/2018 - 12:53h

Olá a todos,

Estou aqui fazendo algumas pesquisas, sobre um problema que está ocorrendo. Eu tenho um HD externo de 1T da Western Digital que funcionava perfeitamente com outro notebook para backup. Agora estou com um Toshiba Satellite S55t, usando Ubuntu 16.04, e não está conseguindo montar o volume. Alguns dados para que alguém possa me ajudar com a solução:

$ uname -r

4.4.0-104-generic

 

$ lsmod | grep usb

usb_storage            69632  1 uas

btusb                  45056  0

btrtl                  16384  1 btusb

btbcm                  16384  2 btusb,hci_uart

btintel                16384  2 btusb,hci_uart

bluetooth             520192  11 bnep,btbcm,btqca,btrtl,btusb,hci_uart,btintel

usbhid                 49152  0

hid                   118784  6 i2c_hid,hid_multitouch,usbhid,hid_logitech_dj,hid_logitech_hidpp

 

Demesg

Jan  8 12:19:18 MrSpock kernel: [ 1654.611454] usb 1-3: new high-speed USB device number 8 using xhci_hcd

Jan  8 12:19:18 MrSpock kernel: [ 1654.796285] usb 1-3: New USB device found, idVendor=1058, idProduct=0740

Jan  8 12:19:18 MrSpock kernel: [ 1654.796297] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=5

Jan  8 12:19:18 MrSpock kernel: [ 1654.796305] usb 1-3: Product: My Passport 0740

Jan  8 12:19:18 MrSpock kernel: [ 1654.796311] usb 1-3: Manufacturer: Western Digital

Jan  8 12:19:18 MrSpock kernel: [ 1654.796317] usb 1-3: SerialNumber: 575831314342314C38313630

Jan  8 12:19:18 MrSpock kernel: [ 1654.797929] usb-storage 1-3:1.0: USB Mass Storage device detected

Jan  8 12:19:18 MrSpock kernel: [ 1654.798397] scsi host5: usb-storage 1-3:1.0

Jan  8 12:19:18 MrSpock mtp-probe: checking bus 1, device 8: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-3"

Jan  8 12:19:18 MrSpock mtp-probe: bus: 1, device: 8 was not an MTP device

Jan  8 12:19:40 MrSpock gnome-session[2969]: Looking in '/etc/xdg/xdg-ubuntu/parcellite/parcelliterc'

Jan  8 12:19:40 MrSpock gnome-session[2969]: Looking in '/usr/share/upstart/xdg/parcellite/parcelliterc'

Jan  8 12:19:40 MrSpock gnome-session[2969]: Looking in '/etc/xdg/parcellite/parcelliterc'

Jan  8 12:19:40 MrSpock kernel: [ 1677.031795] usb 1-3: reset high-speed USB device number 8 using xhci_hcd

Jan  8 12:20:45 MrSpock gnome-session[2969]: Looking in '/etc/xdg/xdg-ubuntu/parcellite/parcelliterc'

Jan  8 12:20:45 MrSpock gnome-session[2969]: Looking in '/usr/share/upstart/xdg/parcellite/parcelliterc'

Jan  8 12:20:45 MrSpock gnome-session[2969]: Looking in '/etc/xdg/parcellite/parcelliterc'

Jan  8 12:21:28 MrSpock kernel: [ 1784.456034] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4

Jan  8 12:21:28 MrSpock kernel: [ 1784.456047] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Physical Layer, id=00e4(Receiver ID)

Jan  8 12:21:28 MrSpock kernel: [ 1784.456052] pcieport 0000:00:1c.4:   device [8086:9d14] error status/mask=00000001/00002000

Jan  8 12:21:28 MrSpock kernel: [ 1784.456055] pcieport 0000:00:1c.4:    [ 0] Receiver Error         (First)

 

$ udevadm test /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3

calling: test

version 229

This program is for debugging only, it does not run any program

specified by a RUN key. It may show incorrect results, because

some values may be different, or not available at a simulation run.



=== trie on-disk ===

tool version:          229

file size:         7064122 bytes

header size             80 bytes

strings            1764282 bytes

nodes              5299760 bytes

Load module index

timestamp of '/etc/systemd/network' changed

timestamp of '/lib/systemd/network' changed

Parsed configuration file /lib/systemd/network/99-default.link

Created link configuration context.

timestamp of '/etc/udev/rules.d' changed

timestamp of '/run/udev/rules.d' changed

Reading rules file: /lib/udev/rules.d/39-usbmuxd.rules

Reading rules file: /lib/udev/rules.d/40-crda.rules

Reading rules file: /lib/udev/rules.d/40-epiphan.rules

Reading rules file: /lib/udev/rules.d/40-usb-media-players.rules

Reading rules file: /lib/udev/rules.d/40-usb_modeswitch.rules

Reading rules file: /lib/udev/rules.d/40-vm-hotadd.rules

Reading rules file: /lib/udev/rules.d/50-apport.rules

Reading rules file: /lib/udev/rules.d/50-bluetooth-hci-auto-poweron.rules

Reading rules file: /lib/udev/rules.d/50-firmware.rules

Reading rules file: /lib/udev/rules.d/50-udev-default.rules

Reading rules file: /lib/udev/rules.d/56-hpmud.rules

Reading rules file: /lib/udev/rules.d/60-HTC-Vive-perms-Ubuntu.rules

Reading rules file: /lib/udev/rules.d/60-HTC-Vive-perms.rules

Reading rules file: /lib/udev/rules.d/60-block.rules

Reading rules file: /lib/udev/rules.d/60-cdrom_id.rules

Reading rules file: /lib/udev/rules.d/60-drm.rules

Reading rules file: /lib/udev/rules.d/60-evdev.rules

Reading rules file: /lib/udev/rules.d/60-gnupg.rules

Reading rules file: /lib/udev/rules.d/60-gnupg2.rules

Reading rules file: /lib/udev/rules.d/60-inputattach.rules

Reading rules file: /lib/udev/rules.d/60-libgphoto2-6.rules

Reading rules file: /lib/udev/rules.d/60-libsane.rules

Reading rules file: /lib/udev/rules.d/60-pcmcia.rules

Reading rules file: /lib/udev/rules.d/60-persistent-alsa.rules

Reading rules file: /lib/udev/rules.d/60-persistent-input.rules

Reading rules file: /lib/udev/rules.d/60-persistent-storage-tape.rules

Reading rules file: /lib/udev/rules.d/60-persistent-storage.rules

Reading rules file: /lib/udev/rules.d/60-persistent-v4l.rules

Reading rules file: /lib/udev/rules.d/60-serial.rules

Reading rules file: /etc/udev/rules.d/60-vboxadd.rules

Reading rules file: /etc/udev/rules.d/60-vboxdrv.rules

Reading rules file: /lib/udev/rules.d/60-xdiagnose.rules

Reading rules file: /lib/udev/rules.d/61-gnome-bluetooth-rfkill.rules

Reading rules file: /lib/udev/rules.d/61-persistent-storage-android.rules

Reading rules file: /lib/udev/rules.d/64-btrfs.rules

Reading rules file: /lib/udev/rules.d/64-xorg-xkb.rules

Reading rules file: /lib/udev/rules.d/65-libwacom.rules

Reading rules file: /lib/udev/rules.d/66-snapd-autoimport.rules

Reading rules file: /lib/udev/rules.d/66-xorg-synaptics-quirks.rules

Reading rules file: /lib/udev/rules.d/69-cd-sensors.rules

Reading rules file: /lib/udev/rules.d/69-libmtp.rules

Reading rules file: /lib/udev/rules.d/69-wacom.rules

Reading rules file: /lib/udev/rules.d/69-xorg-vmmouse.rules

Reading rules file: /lib/udev/rules.d/70-debian-uaccess.rules

Reading rules file: /lib/udev/rules.d/70-mouse.rules

Reading rules file: /lib/udev/rules.d/70-power-switch.rules

Reading rules file: /lib/udev/rules.d/70-printers.rules

Reading rules file: /lib/udev/rules.d/70-resolvconf-initramfs-copy.rules

Reading rules file: /lib/udev/rules.d/70-uaccess.rules

Reading rules file: /lib/udev/rules.d/71-power-switch-proliant.rules

Reading rules file: /lib/udev/rules.d/71-seat.rules

Reading rules file: /lib/udev/rules.d/71-u-d-c-gpu-detection.rules

Reading rules file: /lib/udev/rules.d/73-seat-late.rules

Reading rules file: /lib/udev/rules.d/73-special-net-names.rules

Reading rules file: /lib/udev/rules.d/73-usb-net-by-mac.rules

Reading rules file: /lib/udev/rules.d/75-net-description.rules

Reading rules file: /lib/udev/rules.d/75-probe_mtd.rules

Reading rules file: /lib/udev/rules.d/77-mm-cinterion-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-ericsson-mbm.rules

Reading rules file: /lib/udev/rules.d/77-mm-huawei-net-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-longcheer-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-mtk-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-nokia-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-pcmcia-device-blacklist.rules

Reading rules file: /lib/udev/rules.d/77-mm-platform-serial-whitelist.rules

Reading rules file: /lib/udev/rules.d/77-mm-qdl-device-blacklist.rules

Reading rules file: /lib/udev/rules.d/77-mm-simtech-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-telit-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-usb-device-blacklist.rules

Reading rules file: /lib/udev/rules.d/77-mm-usb-serial-adapters-greylist.rules

Reading rules file: /lib/udev/rules.d/77-mm-x22x-port-types.rules

Reading rules file: /lib/udev/rules.d/77-mm-zte-port-types.rules

Reading rules file: /lib/udev/rules.d/78-graphics-card.rules

Reading rules file: /lib/udev/rules.d/78-sound-card.rules

Reading rules file: /lib/udev/rules.d/80-debian-compat.rules

Reading rules file: /lib/udev/rules.d/80-drivers.rules

Reading rules file: /lib/udev/rules.d/80-ifupdown.rules

Reading rules file: /lib/udev/rules.d/80-libinput-device-groups.rules

Reading rules file: /lib/udev/rules.d/80-mm-candidate.rules

Reading rules file: /lib/udev/rules.d/80-net-setup-link.rules

Reading rules file: /lib/udev/rules.d/80-snappy-assign.rules

Reading rules file: /lib/udev/rules.d/80-udisks2.rules

Reading rules file: /lib/udev/rules.d/84-nm-drivers.rules

Reading rules file: /lib/udev/rules.d/85-brltty.rules

Reading rules file: /lib/udev/rules.d/85-hdparm.rules

Reading rules file: /lib/udev/rules.d/85-hplj10xx.rules

Reading rules file: /lib/udev/rules.d/85-keyboard-configuration.rules

Reading rules file: /lib/udev/rules.d/85-nm-unmanaged.rules

Reading rules file: /lib/udev/rules.d/85-regulatory.rules

Reading rules file: /lib/udev/rules.d/90-alsa-restore.rules

Reading rules file: /lib/udev/rules.d/90-fwupd-devices.rules

Reading rules file: /lib/udev/rules.d/90-libgpod.rules

Reading rules file: /lib/udev/rules.d/90-libinput-model-quirks.rules

Reading rules file: /lib/udev/rules.d/90-pulseaudio.rules

Reading rules file: /lib/udev/rules.d/95-cd-devices.rules

Reading rules file: /lib/udev/rules.d/95-upower-csr.rules

Reading rules file: /lib/udev/rules.d/95-upower-hid.rules

Reading rules file: /lib/udev/rules.d/95-upower-wup.rules

Reading rules file: /lib/udev/rules.d/97-hid2hci.rules

Reading rules file: /lib/udev/rules.d/99-steam-controller-perms.rules

Reading rules file: /lib/udev/rules.d/99-steam-perms.rules

Reading rules file: /lib/udev/rules.d/99-systemd.rules

rules contain 393216 bytes tokens (32768 * 12 bytes), 36082 bytes strings

26842 strings (222939 bytes), 23223 de-duplicated (190477 bytes), 3620 trie nodes used

value '[dmi/id]sys_vendor' is 'TOSHIBA'

value '[dmi/id]sys_vendor' is 'TOSHIBA'

IMPORT builtin 'usb_id' /lib/udev/rules.d/50-udev-default.rules:13

IMPORT builtin 'hwdb' /lib/udev/rules.d/50-udev-default.rules:13

MODE 0664 /lib/udev/rules.d/50-udev-default.rules:41

RUN '/usr/lib/virtualbox/VBoxCreateUSBNode.sh $major $minor $attr{bDeviceClass}' /etc/udev/rules.d/60-vboxdrv.rules:5

PROGRAM 'mtp-probe /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3 1 8' /lib/udev/rules.d/69-libmtp.rules:1923

starting 'mtp-probe /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3 1 8'

'mtp-probe /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3 1 8'(out) '0'

Process 'mtp-probe /sys/devices/pci0000:00/0000:00:14.0/usb1/1-3 1 8' succeeded.

handling device node '/dev/bus/usb/001/008', devnum=c189:7, mode=0664, uid=0, gid=0

preserve permissions /dev/bus/usb/001/008, 020664, uid=0, gid=0

preserve already existing symlink '/dev/char/189:7' to '../bus/usb/001/008'

ACTION=add

BUSNUM=001

DEVNAME=/dev/bus/usb/001/008

DEVNUM=008

DEVPATH=/devices/pci0000:00/0000:00:14.0/usb1/1-3

DEVTYPE=usb_device

DRIVER=usb

ID_BUS=usb

ID_MODEL=My_Passport_0740

ID_MODEL_ENC=My\x20Passport\x200740

ID_MODEL_FROM_DATABASE=My Passport Essential (WDBACY)

ID_MODEL_ID=0740

ID_REVISION=1007

ID_SERIAL=Western_Digital_My_Passport_0740_575831314342314C38313630

ID_SERIAL_SHORT=575831314342314C38313630

ID_USB_INTERFACES=:080650:

ID_VENDOR=Western_Digital

ID_VENDOR_ENC=Western\x20Digital

ID_VENDOR_FROM_DATABASE=Western Digital Technologies, Inc.

ID_VENDOR_ID=1058

MAJOR=189

MINOR=7

PRODUCT=1058/740/1007

SUBSYSTEM=usb

TYPE=0/0/0

USEC_INITIALIZED=1654785799

run: '/usr/lib/virtualbox/VBoxCreateUSBNode.sh 189 7 00'

Unload module index

Unloaded link configuration context.

 

Em alguns fóruns as pessoas dizem que o HD poderia estar corrompido, em outros que esse é um problema no kernel 4.4, o mais atual do Ubuntu 16.04.

Agradeço se alguém puder me ajudar a resolver esse problema.

Abraços

removido
(usa Nenhuma)

Enviado em 08/01/2018 - 15:04h

Vc consegue montar HD externo noutra máquina com 1604 ou Windows???

clahrion
(usa Debian)

Enviado em 08/01/2018 - 16:01h

Olá, Clodoaldo! Primeiro testei num outro laptop 16.04, e funcionou. Então resolvi testar no meu mesmo, mudando a USB. Funcionou! Está resolvido!

removido
(usa Nenhuma)

Enviado em 08/01/2018 - 16:31h

Excelente