OTRS - Sincronizar com o AD [RESOLVIDO]

krynhells
(usa Debian)

Enviado em 02/10/2012 - 18:10h

Pessoal,

Sou iniciante em OTRS e pretendo configura-lo para sincronizar com o AD via LDAP. Pretendo utilizar o exemplo abaixo, onde utilizarei a sincronização e autenticação de segundo nível, além de restringir por grupo.

Por enquanto, a dúvida é: Com os parâmetros abaixo eu corro o risco de sobrescrever alguma informação do AD ou o acesso que farei via LDAP é somente leitura, nenhuma informação será inserida ou alterada no AD?

Obrigado galera,



######################### Customers Users #######################
# CustomerUser # (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name => 'Empresa AD Users',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# Maquina AD
Host => 'dc01.empresa.com.br',
# ldap base dn
BaseDN => 'DC=empresa,DC=com,DC=br',
# search scope (one|sub)
SSCOPE => 'sub',
# # The following is valid but would only be necessary if the
# # anonymous user does NOT have permission to read from the LDAP tree
# Usuário com direito de acesso no de leitura no AD
UserDN => 'CN=user,OU=Usuarios,DC=empresa,DC=com,DC=br',
UserPw => 'senha_do_user',
# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
# AlwaysFilter => '',
# if your frontend is e. g. iso-8859-1 and the charset of your
# ldap server is utf-8, use these options.
# SourceCharset => 'utf-8',
# DestCharset => 'iso-8859-1',
# if both your frontend and your LDAP are unicode, use this:
SourceCharset => 'utf-8',
DestCharset => 'utf-8',

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
Params => {
port => 3268,
timeout => 120,
async => 0,
version => 3,
},
},
ReadOnly => 1,
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['cn', 'givenname', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 500,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
# show not own tickets in customer panel, CompanyTickets
CustomerUserExcludePrimaryCustomerID => 0,
# add an ldap filter for valid users (expert setting)
# CustomerUserValidFilter => '(!(description=locked))',
# administrator can't change customer preferences
AdminSetPreferences => 0,
# # cache time to live in sec. - cache any database queries
CacheTTL => 120,
Map => [
# note: Login, Email and CustomerID are mandatory!
# if you need additional attributes from AD, just map them here.
# var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ],
# [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ],
[ 'UserPhone', 'Phone', 'telephoneNumber', 1, 0, 'var', '', 0 ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ],
[ 'UserMobile', 'Mobile', 'mobile', 1, 0, 'var', '', 0 ],
[ 'UserRoom', 'Room', 'physicalDeliveryOfficeName', 1, 0, 'var', '', 0 ],
],
};
#################################################################
######################### END Customers Users ###################
#################################################################

######################### Agents Users #######################
# This is an example configuration for using an MS AD backend
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'dc01.empresa.com.br';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=empresa,DC=com,DC=br';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

# Check if the user is allowed to auth in a posixGroup
# (e. g. user needs to be in a group OTRS_Agents to use otrs)
# Aqui vai o Grupo de usuários que poderao logar como agentes
$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=otrs_agents,OU=Tecnologia,OU=Usuarios,DC=empresa,DC=com,DC=br';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

# Bind credentials to log into AD
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=user,OU=Usuarios,DC=empresa,DC=com,DC=br';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'senha_do_user';

# in case you want to add always one filter to each ldap query, use
# this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)'
$Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

# in case you want to add a suffix to each login name, then
# you can use this option. e. g. user just want to use user but
# in your ldap directory exists user@domain.
#$Self->{'AuthModule::LDAP::UserSuffix'} = '';

# Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};

# Now sync data with OTRS DB
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'dc01.empresa.com.br';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=empresa,DC=com,DC=br';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=user,OU=Usuarios,DC=empresa,DC=com,DC=br';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'senha_do_user';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
# DB -> LDAP
UserFirstname => 'givenName',
UserLastname => 'sn',
UserEmail => 'mail',
};

# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of first agent
# login)
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
#################################################################
######################### END Agents Users ######################
#################################################################

# Autenticacion Multple: Segundo Nivel
$Self->{'AuthModule2'} = 'Kernel::System::Auth::DB';
$Self->{'AuthModule::DB::CryptType2'} = 'crypt';

krynhells
(usa Debian)

Enviado em 04/10/2012 - 16:56h

E ai galera, ninguém pode dar uma ajuda?

lexsys
(usa Outra)

Enviado em 14/03/2013 - 16:57h

Segunda a documentação do OTRS nada poderá ser escrito no AD e não é recomendável que vc configure um usuário admin, o que importa para o OTRS é que o usuário tenha permissão de leitura em todas as OU's.

krynhells
(usa Debian)

Enviado em 15/03/2013 - 08:52h

Obrigado pela resposta. Cheguei a mesma resposta e realmente a documentação deixa claro que o acesso é somente leitura.

quintani
(usa CentOS)

Enviado em 13/01/2014 - 12:17h

http://www.vivaolinux.com.br/topico/OTRS/Configuracao-OTRS-Autenticacao-com-via-active-directory-via...